Still struggling with Data Share/Data Transfer from my Cell #

Coming back to you yet again re issues with Data Transfer

Still cannot transfer data from my cell # *** to my data # ***

Last time, the “solution” provided was to use *147# and my response was that the app is supposed to be the super convenient channel for customers but I’m told to go SSD??????

Here’s the latest situation: - Bought data for *** yesterday (my cell #) - Need to transfer some of the data to my dat # *** - Because the data related screens for my cell # in the app # DO NOT PROVIDE A LINK FOR DATA TRANSFER, I attempted to transfer from my profile in your web site. Outcome: o When I select Data Send I get a pop up message stating: Sorry, your number is not eligible for Data Share but … o The screen immediately diverts to the Data Share functionality and allows me to process the desired transfer and then … o Tells me Transfer Fail and No Data Found o I have screen shots of the of the abovementioned displays to send you - I called Customer Care twice earlier this morning and spoke with agents Patricia and Dineo - Both suggested that I use *147# (and I again asked: what’s the point of the app if important functionality like Data Share is not available in same?) - Dineo confirmed to me that there is no condition in the standard cell phone contract T&C that prevents Data Share - I’ve tried *147# a number of times this morning without success - Each time I get a response reading: Your request could not be completed. You cannot transfer airtime to a contract customer o Firstly, I sent data not airtime o Secondly, why not to a contract customer? I can transfer from my data # to my cell # and both are contract #s

So, I’m being told in three different ways that I can’t transfer data from my cell # 1) No link in the app, 2) “Transfer Fail” when I try in the web site and 3) Can’t transfer to a contract customer when I try via *147#

WHY????

Come onnnnn Cell C!!!!!!! This issue has been running across this year. Please put a competent, higher level person on it and SORT IT OUT!!!

Thank you (in anticipation of an actual and lasting resolution this time round)