EE
Estelle E

1 reviews | Active since Mar 2009

13 Apr 2021, 08:00

STILL ******** CUSTKMERS!!!!

On 19/2021 I complained about Cell C tricking my elerdy father in law into a contract he did not want and him being unable to get hold of Cell C or to cancel the contract.

Through a lot of correspondence between my father and Cell C, they eventually sent a sms on 10 April 2021 to state my father was back on the old contract at the original cost of R150 (more or less). Just after sending the sms Cell C sent a bill for R277!!! Still the new contract with the minutes my father didn't want at a higher cost AFTER Cell C said they will revert back to the old contract!!

It's clear cell C is desperate for business and would even **** people out of their money.

This matter will now be reported to the Ombudsman as Cell C is unwilling to honor their (elderly) clients

0
Replies (3)
Cell C
Cell C's reply13 Apr 2021, 08:55
Official
Good day Estelle

Thank you for reaching out to us.

Kindly note that the account billing has been fixed. The current bill is for the month of March as we bill customers in arrears.

^SM

Best regards,

EE
Estelle E's update13 Apr 2021, 09:10
Reviewer Update
How can you bill a customer for an account he never wanted??? I've reported this issue in the middle of March, so I want this fixed and the correct amount deducted! 
Cell C
Cell C's reply13 Apr 2021, 09:40
Official
We will refer the matter to our Social Media Team for further investigations.

Please expect a call soon.

^SM

Best regards,