Still paying for an EXPIRED CONTRACT

<p>I sent the following email to Cell C on 16 May 2017 RE: Contract no. ********** ********** 920077 </p> <p>Please note that the above contract expired on the 10/04/2017. I sent an email to Contact us at cellc- write_to_us at the beginning of March to cancel it, but the debit order continues to go off my account, so I have had to send It back. I know the email was received because I received a phone call from customer services to sell me something else the following day.</p> <p> I also want to cancel my WIFI contract as it has also expired and I don’t want to deal with Cell C any more. The contract no is ********** ********** 441051 .</p> <p> I find it absolutely ridiculous that I have to cancel an expired contract. It just seems to be a way to de***** the customer by continuing to charge for a product that has been paid off.</p> <p> Kindly confirm that the above has been done via email, as I want proof. I will continue to return the debit order if it continues to go through as that seems to be the only way to cancel a contract with Cell C. </p> <p>I was given a case number ********** 425 and given new dates for the contract to end, which I was not happy about, as I had already sent notice to cancel in March, which was being ignored.</p> <p>Nobody answers my emails and I have still not received a statement for the WIFI account which only had 3 month left till the expirey date. Instead debit orders for the incorrect amounts keep going of my account and now I am receiving emails from the Collections Department. When I send emails back explaining that the amount is incorrect- I dont get an answer.</p> <p> </p> <p>I HAVE NEVER HAD GOOD SERVICE FROM CELL C . They are very quick to phone and try sell you a new contract, but do not answer queries or complaints. I have never know such INCOMPETENCE FROM A COMPANY THAT IS SUPPOSED TO PROVIDE SERVICE.</p> <p>PLEASE HELP ME RESOLVE THIS MESS !!!!</p>