EVdW
Engela Van der Walt
1 reviews | Active since Jan 2019
16 Apr 2021, 12:25
Still Pathetic - cannot honour customer requests
After numerous failed attempts to get hold of Cell C and actually solve my problem lodged on Monday 12 April 2021, I was told "sorry neh."
I then requested feedback - I had made a payment arrangement due to THEIR system not working, however I got debited the full amount. So in essence Cell C doesn't care for customers nor do they honour any payment arrangements. I had asked WHY the payment arrangement wasn't honoured and was promised I'd get feedback.
Well, here I sit on Hellopeter still waiting for my answer . . . .
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Replies (2)0
Replies (2)EVdW
Engela Van der Walt's updateReviewer Update
16 Apr 2021, 12:33Last week
EVdW
Engela Van der Walt's update16 Apr 2021, 12:33
Reviewer Update
Last week
EVdW
Engela Van der Walt's updateReviewer Update
16 Apr 2021, 13:50Please note you can go back on the call records. Someone called me and offered the payment arrangement which I agreed to. I was not asked to give in anything.
It's not my problem if your internal process was not followed. You promised me something which you didn't honour.
I await the feedback.
Thanks
It's not my problem if your internal process was not followed. You promised me something which you didn't honour.
I await the feedback.
Thanks
EVdW
Engela Van der Walt's update16 Apr 2021, 13:50
Reviewer Update
Please note you can go back on the call records. Someone called me and offered the payment arrangement which I agreed to. I was not asked to give in anything.
It's not my problem if your internal process was not followed. You promised me something which you didn't honour.
I await the feedback.
Thanks
It's not my problem if your internal process was not followed. You promised me something which you didn't honour.
I await the feedback.
Thanks