Still not sorted out

this is my second complaint regarding my contract at cellc. i was in contact with Moses and after i sent the proof of payment i never got a response back from him. now cellc told me i owe them R780 that's not correct and a debit order did go of this morning for R448.even after i sent proof of payment they take the money from me. and when i phoned this morning it was told to me cellc doesnt have my money yet but it went of my account. can someone please phone me asap so we can sort this out? i have been without my phone for almost 3 weeks now and this is starting to make me very angry i am at that point now where i am going to cancel my contract and go the media about this. my question is how many people are caught the same way? please cellc sort this out now