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Derrick W

1 reviews | Active since Feb 2018

14 Feb 2018, 18:50

Still not resolved. Ported 23 Jun 2017, bill just ran.

When visiting the Cape Gate branch to port away from Cell C my wife and I asked what was needed to move away from Cell C to MTN. The Cell C staff informed us we only needed to go to MTN and everything is done from their side. She ported on the 23rd of June and billing did not stop. We went to the Cape gate branch whom informed us they could not assist and we needed to phone in. This we did and got disconnected multiple times and I opted to email them. This is done via their website and there is no customer contact email address. (seems deliberate) They finally called my wife to resolve it. ...and guess what. Billing continued. I emailed Cell C through the website twice more and billing was finally stopped after she was helped by another agent. Now months later there is an outstanding bill for months her cellphone number was on another network and not registered on Cell C network. I need answers and an email address from Cell C. Account nr was # ********** 88 Derrick

0
Replies (6)
Cell C
Cell C's reply15 Feb 2018, 07:18
Official

Good morning Derrick

We have requested one of our team members to look into this matter and assist. Be assured that this matter will be sorted.

You will be contacted during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply15 Feb 2018, 12:13
Official

Kindly refer to Maropeng's email for further assistance.

Regards

Cell C | PN

DW
Derrick W's update23 Feb 2018, 05:36
Reviewer Update
Email received from Maropeng on the 15th and rep**** to him with available times to contact us as requested. What has happened during the last week: We were contacted yesterday by their collections department by someone with no knowledge of this logged incident. They also informed us they could not assist and there is nothing in the log of the account nr. (with 7 months of issues wow...just wow) and we must phone their cancellations department on 084143. We've done that previously (months ago already) and spoke to two different people to cancel. Still not resolved!
Cell C
Cell C's reply23 Feb 2018, 09:01
Official

Good morning Derrick

We will follow up on this matter with Maropeng and feedback will be provided.

Do expect to hear from him.

Regards

Cell C | PN

DW
Derrick W's update22 Mar 2018, 15:49
Reviewer Update
Contract cancelled due to apparent non-payment. So it seems impossible to cancel through 084140 or 084143 as both department does not know what the other is doing(even though their cancellations department told us it was cancelled on two different occasions). Please note: They asked us for a reference that their help-desk do not provide the customer. They claim they record conversations, yet they do not have our details of previous cancellations????? Latest is a threatening email dated 15 March 2018 which gives us 7 days to payment. It was sent to us today(22 March 2018???). I want a full breakdown of which months Cell C wants payments for etc. Do not phone me with another agent that does not know what the issue is. Send me an e-mail with detailed breakdown. Cell C you have my email. I'll also respond to your email sent.
DW
Derrick W's update22 Mar 2018, 15:52
Reviewer Update
In the meantime I'll go to MTN and ask for call log from cell number to Cell C etc.