STILL NOT RESOLVED CONTACTED AND THEN FORGOTTEN

<p>HI ON THE 6TH I POSTED ON HELLOPETER FOR THE THIRD TIME ABOUT NOT RECIEVING MY PROMOTIONAL DATA ON THE CELL C SUMMIT DEAL THE "12X500MB" I HAVE NOT BEEN RECIEVING I WAS CONTACTED BY CELL C THEY AKWNOLAGED THE COMPLAINT ON HELLO PETER AND ASKED IF THEY COULD PHONE ME ON THE MORNING OF THE 7/ 06/17 AFTER 8AM I AGREED AND HAVE NEVER BEEN CONTACTED SINCE AND I HAVE NO DATA .I HAVE SPENT OVER 1 HOUR ON THE PHONE IN MANY CALLS TO THE CALL CENTER AND THEY JUST REVER ME TO CNA WHERE I PURCHUSED THE HANDSET ,CNA REFER ME TO CELL C ? BUT CELL C HAVE ALLREADY MANUALLY LOADED THE DATA FOR ME THE LAST TWO MONTHS WHEN I COMPLAINED AND TOLD ME MY ISSUE IS RESOLVED BUT IT IS NOT ,PLEASE THIS NEEDS RESOLVING NOW .</p> <p> </p> <p>THIS IS THE ORIGINAL COMPLAINT FROM 00/07/17:</p> <p> </p> <p>i am not pleased this is the third month i have not recieved any promotional data on the Cell C Summit handset i purchused,when i purchused the handset i recieved (6Gig)(500mb per month x12) after i load R50 for the first time every month .This is the third month i have not recieved the promotional data the last two months i have had to log complaints with Cell C then after being contacted , it eventually gets loaded last month i was told the I.T. Department would be contacted and a setting changed on my profile this has not happend as i have recharged on the 2nd May with the required R50 and recieved nothing again .Please can this be esculated to somebody who can assist and solv the problem as this is very irritating going through the same excercise every month and not recieving my data .</p> <p>Garry Austin</p>