STILL not resolved complaint re repair claim

Around 6-9 August my journey began with submitting my broken handset to Cell C branch, insured by C-Sure (underwritten by Finrite), which I have had under contract and cover for over 2 and a half years. Despite a myriad of communication threads between various parties, everyone pointing to someone else, as of today 29 October 2015, I still have not had the courtesy of a resolution. <br> <br> Despite being told I'd receive a call from a consultant to see which available replacement unit I would prefer, I issued a refurbished unit. Not a new replacement. With a cleverly replaced new IMEA number so it seems as though you're getting a new one. (I hear \Fine print"is ******* in this country?)<br> No one at the call centre had the correct number to contact for a local facility I could physically visit to resolve in person (brought on by calling the call centre and holding forever then being cut off multiple multiple multiple times). <br> Finrite called/emailed weeks ago"