1 reviews | Active since Nov 2012
Still not resolved after a month.
The was my original complaint on Hellopeter almost 1 Month ago: I is was a prepaid customer with CellC for quite some time and in September 2015 decided to change my line to a 3GB data contract line, with the freedom to load prepaid money to make calls. I went in to the CellC Shop in Menlyn who assisted me with this. <br> <br> On 7 December CellC abruptly and without ANY request from my side completely stopped the contract as well as my number. People calling me reported a message that said \this number does not exist". I then went in to Cell Menlyn and personally witnessed the sales agents make about 4 or 5 calls to \""retentions\"" and \""tradepartner\"" with no explanation as to why this was done. They were personally mystified about his cancellation and neither department could assist them. After about 1.5 hours they were eventually able to get my number back to prepaid"
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We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
