TS
Tibor S

1 reviews | Active since Mar 2009

21 Mar 2016, 22:37

Still not resolved

Hi guys,<br> <br> The post below refers:<br> <br> http://hellopeter.com/cell-c/complaints/incorrect-billing-***<br> <br> While I appreciate that Patrick did call me, please note the following:<br> <br> - I had full signal on my side when he called, however the call quality was so bad that I could not clearly hear much.<br> <br> - What I did hear was confirmation of the data bundles that I had purchased during February, and that did not add up to anywhere near what I am being charged.<br> <br> - Unfortunately I am still not happy with this - to suddenly be charged an extra R 1200 over my usual bill is a shock. Please can Cell C provide me with a record of when the extra data charges were incurred in February, including times and dates - we need to get to the bottom of this.<br> I would not have used over R 1000 of data and not been aware of it - I keep tabs on my data very closely.<br> <br> If Cell C do not correct this within the next 2 days, I will put a stop on their debit order this month until they do, close my Cell C account and move elsewhere (and I have been with Cell C for over 10 years - time for some loyalty payback guys please).<br> <br> Many thanks.<br>

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Replies (1)
Cell C
Cell C's reply22 Mar 2016, 08:28
Official
Hello poncho,

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,