AV
Albert V

1 reviews | Active since Oct 2014

25 Jan 2017, 11:50

STILL NOT ASSISTED

<p>Cell C in contract breach and not delivering support on ********** 885</p> <p>Good day<br />Since 13/04/16 I have had a query opened about my contract upgrade ( ********** 885). Due to the dispute amount the call center told me if my service gets suspended I must just phone to have it reconnected. Which I have done as the issue is not being resolved and the call gets closed without feedback. Thus starts the whole process again of opening a call and it being closed without feedback. This has happend 4 times. As if last week friday my phone has been suspended again of which i cant even phone customer care from!! Since monday i have tried to get hold of Nirvana and left messages had mails sent with no feedback from her. I just phoned again and still not able to speak to someone that gives a **** about my queries???? Tell me what the hell is my next step???? Or is this just your way of saying "skrew you we don't need your support! "??<br />I would like to have the call recording to know who is at fault or if I'm the idiot that listen like my ass.<br />Here is all my reference numbers excluding the very first one i logged due to the call that wasnt opened. <br />I would appreciate some advice/information if it is not to much trouble to help me.</p> <p>13/04/16<br />********** 505</p> <p>11/05/16<br />********** 527</p> <p>07/07/16<br />********** 432</p> <p>14/07/16<br />********** ********** <br />Thank you from a Very ****ed ,off i don't want to be a cell c customer anymore,<br />Samantha van Vuuren/ ********** 885</p> <p><br />Aug 19, 2016<br />5 months ago<br />Official business reply:<br />Thank you for posting to us.</p> <p>We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.</p> <p>Regards</p> <p>Cell C | PN</p> <p> </p> <p>So this was apparently sorted.... its not my phone is useless again.</p> <p>WORST SERVICE EVER!!!!!</p>

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Replies (2)
Cell C
Cell C's reply25 Jan 2017, 12:04
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply27 Jan 2017, 10:49
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,