HV
HLS V

1 reviews | Active since Jun 2015

16 May 2023, 08:13

STILL NO SATISFACTORY IN CELL C SERVICES

Hello, as per my previous complaints and personal verbal requests to change debit order dates from 1st to the 6th, then was forced to close my bank account with a requested Affidavit from them since 3rd March 2023, and now we are in May 2023? Cell C Debicheck system still not changed and tried to take money, 3 times during the first week in May from my deactivated non-performance bank account? My payment method was changed to an intermediate bank transfer before 6th of each month. My current liable contract dues are paid and up to date. They are trying to take exceeded amount with their penalties for UNSUFFICIENT funds. Which I will not be liable for. My Bank is also penalising me everytime they do with charges. Are there robots working in Cell C? Who administrate the capturing of clients requests? Its *****ulent in my opinion.

0
Replies (9)
Cell C
Cell C's reply16 May 2023, 08:23
Official
Good day

Thank you for bringing the matter to our attention.

We have escalated this to our Support team to ensure that your query is resolved. 
Do expect communication soon.

^DA
HV
HLS V's update16 May 2023, 08:30
Reviewer Update
Thank you
Cell C
Cell C's reply16 May 2023, 08:38
Official
You're welcome.

^DA
HV
HLS V's update16 May 2023, 09:04
Reviewer Update
The queries are on wifi router tablet contract *** Ms Helen Steyn Id ***. I had 2 contracts for 18 years with Cell C never let them down. Terminated *** in January 2023 which was my number for 18 years due to low data package. Regards
Cell C
Cell C's reply16 May 2023, 09:09
Official
Noted, our team will be in touch to assist.

^DA

HV
HLS V's update17 May 2023, 10:23
Reviewer Update
Good morning, I want to thank Ms T. for contacting me since yesterday and this morning to resolve my queries, and it was done so professionally today. All in order with our new arrangements. I did apologise for going so far to get a satisfactory outcome. It was a nightmare for me. Thank you Hellopeter for your assistance to get closer to Cell C management.
Cell C
Cell C's reply17 May 2023, 10:46
Official
Good day Helene

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you . 

^NT
HV
HLS V's update17 May 2023, 11:17
Reviewer Update
Thank you to your team for prompt actions and outcome.
Cell C
Cell C's reply17 May 2023, 11:55
Official
You're most welcome. 

Have a great day. 

^NT