Still no response to allocate payments

On the 3rd November I lodged a complaint about my cell c accounts. In 2021 I upgradef my 3 contracts. Without my permisdion they merged my accounts and messed it up. Handing me over to HP Attorneys. I went to see them. They resolvef the matter because dt orders was taken for R998. April 2023 I tried yo upgrade my 3 contracts which was declinef due to the so called arrears. To get my phones upgraded I paid the amount of R998 again. Phones was upgraded. New attorneys started phoning me about the so callec arrears. I sent proof of my payments again and again to them and to cell c. Phones cannot be upgraded if in arrears. 3 contracts was upgraded. Still cell c is harresing me gor an amount of R998 after paying it twice. 1st Nov 2023 cell c took my normal premie and the R998 AGAIN. I returnef the dt order and an hour later I paid the correct premie of R997.99. I sent in proof of payment 3 weeks later (today) my phones are suspended for arrears of R998. This is to much ti handle. My one contract is gor my son he needs it to open the electric gate at his house. He was left stranded outside in the road where he could have been hijacked. They did call me after I reported this issue but nothing is been done to allocate my 2 payments to my accounts. Correct references was used. Bad service