STILL NO RESPONSE FROM MY COMPLAINT OF YESTERDAY

Good day Please see below my query submitted yesterday. Nobody has bothered to contact me!!!!

GOOD DAY

I HAVE BEEN A VERY LOYAL CUSTOMER OF CELL C FOR ALONG TIME. I HAVE 3 CONTRACTS AND HAVE NEVER MISSED ONE PAYMENT ON ALL CONTRACTS.

I HAVE TO SAY I AM VERY DISSAPPOINTED BY THE TREATMENT I HAVE RECEIVED. I DID AN UPGRADE AT YOUR NORWOOD MALL CELL C ROUND ABOUT AUGUST/SEPTEMBER LAST YEAR (2017). PHONE IS AN IPHONE 6 PLUS SPACE GRAY 16GB. I STARTED EXPERIENCING PROBLEMS WITH THE PHONE ABOUT A MONTH AGO. IT WAS REBOOTING, SWITCHING OFF AND NOT WORKING CORRECTLY. I TOOK IT TO NORWOOD CELL C AND THEY BOOKED THE PHONE IN. YESTERDAY (6TH FEBRUARY 2018) I RECEIVED AN SMS THAT ASSESSMENT IS COMPLETE AND HAS BEEN APPROVED UNDER CPA AND I MUST GO TO BOOKING STORE TO GET A REPLACEMENT. I CALLED THE STORE THIS MORNING AND WAS TOLD I WOULD BE CONTACTED LATER. I HAD TO CALL BACK AS THE SERVICE IS SHOCKING. I SPOKE TO GLORIA WHO ADVISED ME THAT THEY DONT HAVE STOCK OF THE IPHONE 6 PLUS ANY LONGER. INFACT THE ONLY PHONE THEY HAVE IN IPHONE IS THE 6S WHICH IS VALUED AT R8300.00. SO INFACT I WOULD HAVE TO PAY IN R2000? MY PHONE IS VALUED AT R10 832.00 , PLEASE CAN YOU KINDLY EXPLAIN TO ME HOW THIS WORKS? GLORIA OFFERED ME ANY OTHER PHONE VALUED AT R6300 (AS THIIS IS THE VALUE UNDER THE CPA) PATHETIC!! I DO NOT WANT ANY OTHER PHONE AS I HAVE BEEN USING IPHONE FOR YEARS. GLORIA TELLS ME "SORRY THIS IS ALL WE CAN DO FOR YOU" ARE YOU SERIOUS CELL C? YOU GIVE ME A PHONE THAT BOMBS OUT THAT I STILL HAVE TO PAY FOR THE NEXT 17 MONTHS ON CONTRACT AND "SORRY THIS IS ALL WE CAN DO FOR YOU" IS THE BEST THAT YOU CAN DO AFTER YOU HAVE INCONVENIENCED ME. I HAVE HAD TO BORROW A PHONE FROM SOMEONE FOR THE TIME BEING. THIS IS DISGUSTING SERVICE AND I WILL NOT TOLERATE IT.

I WANT A REPLACEMENT IPHONE!! AND I WANT A MANAGER TO CALL ME, NOT A SHOP CLERK OR A CALL CENTRE AGENT.

REGARDS VERY UNHAPPY CLIENT NATASHA ROSS ********** 100