YJvR
Yvonne Jansen van Rensburg
1 reviews | Active since Apr 2015
13 May 2019, 12:51
Still no response from CellC Customer Care
And yet again. Cell C has still failed to resolve my query. I have no idea what other measures to take regarding my problem. I have been trying to call the offices again, and been on hold for more than 1.5hours. It seems that they just don't care about customer service.
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Replies (2)
Cell C's replyOfficial
13 May 2019, 12:55Good afternoon Yvonne
Sincere apologies for the poor service you have experienced. What is your query about? We can get one of our team members to assist.
Regards
Cell C | PN
Sincere apologies for the poor service you have experienced. What is your query about? We can get one of our team members to assist.
Regards
Cell C | PN
Cell C's reply13 May 2019, 12:55
Official
Good afternoon Yvonne
Sincere apologies for the poor service you have experienced. What is your query about? We can get one of our team members to assist.
Regards
Cell C | PN
Sincere apologies for the poor service you have experienced. What is your query about? We can get one of our team members to assist.
Regards
Cell C | PN
YJvR
Yvonne Jansen van Rensburg's updateReviewer Update
13 May 2019, 13:04My query was about me being listed on Experian for not paying my account, where it shows on your systems that I never had an outstanding balance. I complained on HelloPeter last week, and was also promised that someone would be in contact, but nothing thus far. Getting seriously tired of this back and forth, and everytime I need to explain it all over again, but nobody does anything about it.
YJvR
Yvonne Jansen van Rensburg's update13 May 2019, 13:04
Reviewer Update
My query was about me being listed on Experian for not paying my account, where it shows on your systems that I never had an outstanding balance. I complained on HelloPeter last week, and was also promised that someone would be in contact, but nothing thus far. Getting seriously tired of this back and forth, and everytime I need to explain it all over again, but nobody does anything about it.