PR
PRESHEEN R

1 reviews | Active since Jul 2011

12 May 2015, 16:32

STILL NO RESPONSE

I POSTED THE COMPLAINT ON 7 MAY 2015 AT ABOUT 9:30 AM AND STILL HAVE NOT RECEIVED A RESPONSE FROM CELL C!!!<br> My Sony Xperia M was sent for repairs on 23/03/15, as it was heating up After weeks of going back and forth I finally got it back. However it is still heating up.Also there is a tiny dot on the LCD which was not there before.I was told by Moses Mo***eng that should I get the device back and it still does the same thing, he will arrange for me to get a new device.I only picked the device up this past Sunday, 03/05/15 amd it is already doing the same thing.Please can someone contact me regarding a new device. Please note that I will not wait another 21 DAYS for this to be sorted out! I have already had alot of hassle with Cell C regarding the repair of the device. All I want is for someone to either courier a new device to me or I will go to the Cell C store to pick up a new device.I am sure that Cell C can arrange for that as it should be quite a simple task.I can be contacted on ***. <br>

0
Replies (1)
Cell C
Cell C's reply13 May 2015, 07:40
Official
Hello PresheenR,

We are not proud of the poor service that you have received in this regard.

We apologize for the inconvenience caused and assure that this will be given priority. A follow up request has been sent and a resolution will be provided. Do expect communication from one of our team members soon.

Regards
Cell C | PN

Best regards,