Still no response

I left a complaint on hello peter about a giga 200 simcard I bought at the Cell c in Rustenburg on Tuesday. They didn't Rica it so I had to take it to Cell C Lichtenburg and the guy didn't rica the sim he did a sim swap after he told me I will not lose my 200 gig data, I lost everything. Cell C still didn't call me back after my complaint on tuesday. So it seems that if they don't know what to do they just ignore their customers. And the guy from Cell C Lichtenburg apparently doesn't want to take any responsibility for the mistake his employee made. I want Cell C to fix this issue, I paid R1000 for this simcard and got nothing out of it!!