still no response

On the 13th November i posted a complaint about cellc data bundles that's been disappearing while my tablet and mobile data is off . on the 16th November 9.AM i receive a call from one of the agents advising that my complaint is being dealt with and i will receive an email with a break down of my data usage dated the 1-13 November,i advised the agent that i was told this before and the wrong thing was sent he then assured me \I PROMISE YOU WILL HAVE IT BEFORE 11AM TODAY "(16/11) <br> Today is the 20th i have still not received any emails from cellc ive checked my work and personal email countless times. <br> So seeing that \""hallo peter\"" never got me any results i will be going to the Ombudsmen to get some assistance with my query. Or rather complaint as it does remain the same. \"" i never used any data and. Its all gone I WILL NOT PAY FOR SOMETHING I NEVER GOT THE PLEASURE OF USING\"" """