Still No Resolution, are you actually serious keeping me as Client

2 Weeks have passed since my email and not even one response.

THIS IS NOT NEGOTIABLE. THIS MUST BE DONE WITHIN THE NEXT 48 HOURS. If this is not done you cannot prove that the free month fiber discussion did not happen.

As well I did involve my lawyer about this and he is will also be in contact with you

I have app**** for fiber on 15 November 2018 with Prudence Mnguni (no longer employed by Cell C), on 28 January 2019 you arranged to install the Fiber Line.

Saturday 9 February 2019 Keenan Murray came to install the router and **** (bad business) telling me there was internet as when I logged on I got the Vumatel website to purchase an internet service. On 12 February Keenan Murray came to "setup" the internet so that I actually can get internet.

AT THIS POINT I STILL HAD NO BLACK BOX

On 1 March I got a call from a support person that told me I could get one month free fiber due to the issues I have been experiencing, he setup a follow up call for Monday 4 March 2019 which has come and gone and no call was received. HelloPeter Post: https://www.hellopeter.com/cell-c/reviews/cell-c-cant-even-keep-a-schedule-to-make-contact-contract-break- **********

Around 3 weeks later I only received the black box after numerous HelloPeter reviews. All Review around the black box not being delivered: https://www.hellopeter.com/cell-c/reviews/cell-c-no-response-really-pathetic- ********** https://www.hellopeter.com/cell-c/reviews/cell-c-seriously-no-feedback-still- ********** https://www.hellopeter.com/cell-c/reviews/supports-48-hours-response-time-is-up- **********

Funiwe has been in contact with you to assist with this matter. She advised that she will escalate this matter to Fibre for further assistance. -> This never happend

I request that call logs be pulled for 1 March 2019 where Cell c has contacted my number ********** and see who was the person that phoned me, as that was the person that who promised me the one free month. I WOULD LIKE A COPY OF THE CONVERSATION SENT TO MY EMAIL

After all this summarizing I expect the one month free, as the service from Cell C was utterly poor.

Thanks