AV
Alicia V

1 reviews | Active since Jul 2011

09 Dec 2015, 07:59

Still no refund - IGNORING ME - where's my money!

Still ignoring my Hello Peter complaint of last week, and my previous two emails! I have now forwarded the email again, with the CEO copied in!<br> <br> To refresh your *********** memories - My data contract was not cancelled at end October (which you **** about) and I was again billed/debited.<br> <br> I have AGAIN been debited for the 084***2461 number and I haven't even used this number for data since October either. <br> <br> I told them to make sure I am refunded for this number within 48 hours, but still nothing!<br> <br> CANCEL MY DATA CONTRACT AND STOP BILLING ME *******LY <br> <br> I don't want phone calls with excuses - just fix it and do as you're supposed to.<br> <br> I will continue to email and contact the CEO, MD and anyone high up until you DO YOUR JOBS PROPERLY. You talk about how profitable Cell C is - it's because you ***** from customers!!!!!

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Replies (1)
Cell C
Cell C's reply09 Dec 2015, 08:29
Official
Hello avalentine,

As per the previous communication, Skhumbuzo rep**** and advised you accordingly and today he sent another email advising on a way forward.

Regards
Cell C | PN