JG
Janet G

1 reviews | Active since Jul 2011

30 Aug 2021, 11:01

Still no phone or data service:

Ever since the migration of contract customers to Vodacom I have had little to no signal strength. I have complained a number of time, and shortly afterwards the situation improves slightly, but then deterioirates again. Calls are pot-luck - sometimes I manage to get through, but most of the time not. And I can't make all calls on WhatsApp, as landline numbers aren't available. My last complaint was registered 7 days ago today. I have still not heard back from anyone, and the signal strength is getting worse by the day. I can't even phone Cell C to follow up, as I can't get a signal. And within a 100m radius of my property I can't get any data. I need someone to sort this out immediately, or I am changing service providers.

0
Replies (2)
Cell C
Cell C's reply30 Aug 2021, 11:24
Official
Hi Janet 

Thank you for reaching out to us. 

We have reset the network settings. Please restart your device and try again. Let us know if there are any changes. 

^NT
JG
Janet G's update09 Sept 2021, 17:12
Reviewer Update
Well, it's now 10 days later, and I still don't have cell service.
I received a phone call saying the problem was fixed, and the service lasted for about 6 hours.