Still no payment on unauthorized deduction

So after posting on Hello Peter about CellC's **************** after they were deducting from my accountfor a product I did not have and did not even use on a number that was a prepaid number. They were quick to call to tell me they will refund my monyes. Well almost two weeks later (working days might i add), still no money and when i call, no one can help. They told me 5-8 working days and still nothing. This is ******* and i will keep posting bad reviews of your bad service so that people can be aware of it and not use your service.