HP
Hannelize P

1 reviews | Active since Oct 2018

30 Jan 2023, 06:28

STILL NO NETWORK

Today is DAY 6 that I do not have ANY CELL C NETWORK. Have been trying to get this resolved .... but NOTHING!!! No Customer Service, No Feedback. Nothing. Just empty promises from Cell C. I've got my own business and I'm dependant on my phone to do business. My customers can't reach me and I have to contact my customers from my husbands phone. Had to borrow a sim card with data over the weekend to use my Yoco Card machine! The problem is clearly connected to my number! We are a household of 4. (2 x Cell C Contracts, 1 x Cell C Pre-paid, 1 x Vodacom Pre-paid) and non of the other 3 people has any Network issues (They all have full signal). I am the only person with still NO NETWORK after 2 SIM Swops. The phone is not the problem as it has been tested by Grace at the Cell C Wonderpark SHOP. According to the contract that I have with Cell C - and paying for, I am entitled to 1GB Data, 60Min Airtime and 500 SMS per month. But I can't use any of what I'm paying for as I HAVE NOT NETWORK SERVICE. YOU ARE IN BREACH OF CONTRACT! If Somebody from CELL C Doesn't call met today to get this resolved - I will take action to cancel this contract and get another service provider who actually care about their customers.

0
Replies (3)
Cell C
Cell C's reply30 Jan 2023, 07:08
Official
Dear Hannelize 

Thank you for contacting Cell C regarding your pending network query. 

Please receive our apologies for the unpleasant experience received thus far, we have requested that the matter be prioritized and that a resolution be provided. 

Regards
^MN
HP
Hannelize P's update31 Jan 2023, 06:47
Reviewer Update
Network Issue was finally resolved. Thank you
Cell C
Cell C's reply31 Jan 2023, 07:27
Official
Thank you for the update.

^MN