STILL NO HELP FROM THIS USELESS CELLPHONE BRAND!

Hi there NZ

I am getting I touch once again to the case that is indicated above. I was contacted by a gentlemen in public relations right after I have posted this complaint. We had a conversation with regards to my issue with Cell C and the phone that has not been delivered but I am still paying for it (unfortunately I cannot recall his name and no emails were sent to me by him). He then confirmed that someone from the Cell C department would contact me with regards to the upgrade and cellular device.

I received a call from Chelsea which I assume is where upgrades are done within that department and she said that the cellular device is not in stock but they will be dispatching a similar phone to the one that we never delivered. She said the stock will be arriving in two weeks and will be delivered after which I was okay with and waited to be contacted again to receive my phone. No communication was made, no email or phone call was made. (please note this was more than 2 weeks and no correspondence)

I then called the Cell C department once again ( please note that the money for this phone was still going off and no phone), to follow - up on the upgrade and when it will be delivered and no one could help because no one knew about this information which puts me under the impression that nothing was logged, nothing was sent and the conversation that I had with both agents was for nothing.

This is ridiculous and makes me see Cell C as unproffesional and incompetant to deal with a simple situation. So I am urging you to speak with someone higher, someone who can assist and I expect a email for confirmation of when this would be delivered as well as phone call.

This is urgent and should be high priority.