Still no feedback , see no accountibility !!!!

Worst service ever ,no Accountability, most rude staff ever

I am so discussed in Cell C service in Centurion Mall Branch CELL NO ********** contract account My contract expire 31 / 1/ 2021 whereby I asked for the contract to be cancelled . My first call back was Nov 2020 to upgrade and I advised that I am not interested i want to cancel. They advised that I can only cancel at end of Dec 2020. On 4 /1/ 2021 i phone again to cancel. They advised they will cancel on refno **********183569 . But I need to pay one more payment at end Feb 2021. I LEFT IT AS I BELEAVE WITH THE ABOVE ALL IS IN ORDER. ON 4/22021 MY pay as you go number ********** PHONE WAS ON EMERCY CALLS ONLY. I Phoned in to the call centre 084140 and was informed that my pay as you go phone number was cancelled . They only advised that they will now cancel the contract phone and i have to pay one more payment. I Will Not pay one sent more ..... because your staff do not listen what the customer ask. Now how and when do you cancel a pay as you go if there is no instruction to do so. I questioned the reason and listen to this.... I was handled as ******** and advised to do a avidavet at the police station that i have to go and make a statement that i have instructed them to cancelled the contract phone. How in the hell must i do there work if they do not listen. But with the refno above they can listen to the recording and act accordingly. They will re instate my cell no ********** which was wrongfully cancelled And Cancel contract no ********** as requested ... I will in future never in my life promote Cell C again to any client .... and This was a nightmare with staff that think they can speak to clients like they want, very arrogant and think they do not need there customers . Let see where Cell c ends up with this attitude of there staff Concern and very dissapointed client , if you want to act as Management i suggest you better give your service a good shake up. Mrs Nicole Green Cell **********

Cell C's reply:

08 Feb 2021, 06:24

Good day Steven

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

We would like the opportunity to talk and investigate your feedback further.

Please expect a call from our support team.

^YM

18/2021.. And no call yet i hope you do not try and phone the number you have cut off wrongly in your stupidity..