STILL NO FEEDBACK

On 21 January 2016 after going through my cellphone accounts I found that I have been billed for Get It services which I cancelled in October 2014(as confirmed by the call center agent Lezanne call reference number ***). She then told me I asked for it to be reinstated during August 2015. I didn't ask for the reinstating as I found the service useless, I was paying for something not used hence the cancellation. She advised me that she would log a request for them to pull the call where I requested the reinstating of this. She advised it would take between 2 - 4 working days. I followed up on 25 January again, where the call center agent then told me it's still being investigated. After posting a report on Halo Peter on the 3rd of February, I was told that this will be resolved. Nothing happened. I called Friday 5 February and Jasmine was going to call me back Saturday the 6th with feedback as she was in possession of the call. UP TO DATE I HAVE HAD NO FEEDBACK! THIS IS ABSOLUTELY RIDICULOUS THAT PAYING CLIENTS SHOULD BE TREATED LIKE THIS. IT'S UNFAIR!