AF
Allan F

1 reviews | Active since Oct 2015

30 Oct 2015, 12:58

Still no feedback

A further follow up... I have yet to be contacted by Cell C (nearly 3 weeks since posting my original complaint) despite claims that they are unable to reach me on my Mobile phone. Odd that absolutely nobody else has had an issue contacting me from landlines or other mobile numbers (I have no missed calls, no voice messages, no sms's, just an email to say we can't get hold of you). It's an extremely poor effort and I am very disappointed to say the least. I am even prepared to call them myself but they will not provide me with a contact number. How do they survive as a business I wonder? (Perhaps the fact that I am now with MTN has something to do with it).

0
Replies (1)
Cell C
Cell C's reply30 Oct 2015, 13:02
Official
Hello AllanFrost,

We are not proud of the poor service that you have received in this regard.

We apologize for the inconvenience caused and assure that this will be given priority. A follow up request has been sent and a resolution will be provided. Do expect communication from one of our team members soon.

Regards
Cell C | PN

Best regards,