Still no delivery after a month!

I ordered a cell phone upgrade via Cell C direct at the end of September already. It is now a month later and I have still not received the phone.<br> <br> After numerous calls, all I am being told is that there is no stock and they cannot tell me when new stock is arriving. Actually the first time I phoned I was told they were receiving stock that same week, with my follow up calls, was once again just told no stock. <br> <br> I am never able to speak to a supervisor and on two occasions I have requested for someone to call me, but I have still not received any calls.<br> <br> Also, I do not understand, why at each department, instead of first asking what my query is, I have to do a security check when I am not even at the right department. After bad service week after week it is very frustrating doing this security checks 2-3 times in one telephone conversation.<br> <br> I have been a customer of Cell C's for almost 15 years now and recently am not very happy with their service. When I first ordered the phone, not once did they tell me that there was no stock, should they have told me this, I would not have ordered the phone, which I was actually expecting for my daughter's birthday in September.