Still no Customer Care

This follows on from last weeks complaint.<br> 3 days after a response on Hello Peter from Cell C someone decided to contact me regarding the post on Hello Peter. The agent after going through all my information to a certain that he was speaking to the right person, Asked me the nature of my complaint, then proceeded to ask me more information regarding who i spoke to 3-4 months ago from Cell C, but the last straw was when he referred to me as a totally different person. No prior investigation done on my complaint, surely they keep records, they say all calls are recorded.<br> <br> I am still waiting for another agent to report back to me regarding my original complaint, ***, Was told it would take 24 hours to get back to me..... that was 1 week ago.<br> <br> Just tried of waiting to be helped with competent people rather than being **********.<br>