1 reviews | Active since Jul 2016

01 Jun 2017, 12:26

Still no compliance as per previous review

<p>So once again, I could just copy my previus complaint in addition to the many complaints in the last year.</p> <p>Once again they don't call me back and when I try to contact them they refuse to assist me.</p> <p>In addition on the last call I was put through to the legal department and had to hang on for 25 min and eventually had to drop the call.</p> <p> </p> <p>After me previous complaint regarding this matter, I was called by an agent who said shed call me back within 2 hours and once again she never did. </p> <p>Two days latter another person called me and to find out how well they handelled the complaint.</p> <p>He then said hed send me all the information so I can bring the payments up to date. The next day he send me amounts but no refference numbers . I responded asking that he needs to send me refference numbers and confirm in writing that what he said in our conversation with regards to the fact that this should resolve the problem. Due to the fact that you can't trust what they say per phone.</p> <p> </p> <p>So lets see if you can fix this problem now. As well take a look at my Hello peter profile and see the complaints for the past year. Funny that its mainly cell c service complaints.</p>

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Replies (1)
Cell C
Cell C's reply01 Jun 2017, 13:35
Official

Hi William

As per your previous review, we requested one of our team members to contact you and assist with the matter. The consultant provided you with clarity regarding your account and assisted with removing the line from the HL list.

A consultant will contact you and assist with this review.

Regards

Cell C | PN