Still no collection of faulty device after several requests

<p>I took out a new contract in mid August via Cell C direct and was very impressed with the service when the device was delivered the next morning. However, later that day when I got a chance to test out the new device, I discovered that the device is faulty. I reported this the very next day and was advised that the courier company will come and collect the device and once it has been sent for inspection, they will replace the device for me.</p> <p>It is now more than three weeks later and over the past three weeks I have reported the matter five times and each time they advise me that the courier will come to collect the device the next day. I then arrange for someone to be at the collection address, however so far no one has come to collect the device.</p> <p>I have always received very good service from Cell C, so I don’t understand what is going on now. I would really appreciate it if you can assist me with this matter as soon as possible.</p>