1 reviews | Active since Jun 2016
Still No Assistance!
<p>Since the 08/10/2016 my sim card has been saying not registered to network. I phoned the customer service department and was asked to remove the sim card and put in a different device which I did, I rebooted my phone but still nothing, I have not used the data that I was topped up with as I cannot use an sim card that is not registered!!! I do have a contract with Cellc and I feel they are liable for any faults right now as I am still paying for it, I was told that "it is my responsibility to buy a new sim card". I furthermore did also call in an advise that my phone battery is swollen and the phone is not even a year yet! Getting assistance from Cell c is like getting water from a rock only God can do that. If my account is not fixed by the 27th of October 2016 an you debit my bank account for something I did not use then you can go ahead and cancel my contract right away!! </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Please listen to the last call made to me and listen to what I had to deal with and then he drops the call when I asked for the terms and conditions that he refered to.
I am really beyond ****ed right now and would like that this contract to be cancelled today, **** the settlement fee I cannot deal with this level of incompetence.
Please listen to the last call made to me and listen to what I had to deal with and then he drops the call when I asked for the terms and conditions that he refered to.
I am really beyond ****ed right now and would like that this contract to be cancelled today, **** the settlement fee I cannot deal with this level of incompetence.
Sim swap Query: Sadie Fleshman-final feedback ********** ********** 47
Inbox
x
smsupport ********** />2:44 PM (16 minutes ago)
to me
Dear Ms. Fleshman
Thank you for contacting Cell C.
As per our telecom, If your SIM card has been lost, ****** or damaged, you can simply purchase a new Cell C starter pack from participating outlets and follow these easy steps:
1. Buy a Cell C Starter Pack, but do not RICA
2. Self-Service IVR > Dial 084 140 from a landline or any other cellphone (You need to have an active self-service PIN); select option 1 for "Manage"; select "SIM Swap" or dial 140 & select option 9 to speak to an agent.
3. Wait 2 hours before inserting the new SIM card into your cellphone.
Please visit your nearest Cell C store to book the handset for repairs, it need to be assessed by our technical team.
Refer to our website https://www.cellc.co.za/cellc/ faq-support#/collapseSix
Regards
Derrick Makhubele
Sim swap Query: Sadie Fleshman-final feedback ********** ********** 47
Inbox
x
smsupport ********** />2:44 PM (16 minutes ago)
to me
Dear Ms. Fleshman
Thank you for contacting Cell C.
As per our telecom, If your SIM card has been lost, ****** or damaged, you can simply purchase a new Cell C starter pack from participating outlets and follow these easy steps:
1. Buy a Cell C Starter Pack, but do not RICA
2. Self-Service IVR > Dial 084 140 from a landline or any other cellphone (You need to have an active self-service PIN); select option 1 for "Manage"; select "SIM Swap" or dial 140 & select option 9 to speak to an agent.
3. Wait 2 hours before inserting the new SIM card into your cellphone.
Please visit your nearest Cell C store to book the handset for repairs, it need to be assessed by our technical team.
Refer to our website https://www.cellc.co.za/cellc/ faq-support#/collapseSix
Regards
Derrick Makhubele