Still no answer from Cell C - 3 weeks
Good day Cell C,
You still have not gotten back to me regarding my query.
Cell C admitted that made an error in calculating my clawback figure. They promised it would be sorted out on my billing in the new month.
I have been struggling for 3 weeks to get an answer.
You have until 12:00 today to reach an agreement.
I am not getting through to your call centre and no one is getting to me on any platform.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
27 Aug 2020, 11:51Hi Bonite
Apologies for the delay, we will follow up and ensure that you receive the answer you are seeking.
^PN
Apologies for the delay, we will follow up and ensure that you receive the answer you are seeking.
^PN
Cell C's reply27 Aug 2020, 11:51
Official
Hi Bonite
Apologies for the delay, we will follow up and ensure that you receive the answer you are seeking.
^PN
Apologies for the delay, we will follow up and ensure that you receive the answer you are seeking.
^PN
's updateReviewer Update
31 Aug 2020, 11:09Good day Cell C,
I received a call from a member of your social media team on Thursday already where I explained once again that my clawback was calculated for 22 of 24 months where I already had the contract in November 2019.
They promised to look into this AGAIN and AGAIN no one has gotten back to me. My cancellation was sent through on 18 June 2020 - 2 and a half months later, and not a single person has bothered to fix this.
I have also stated on numerous emails and different agents that contacted me to sort this out that the internet stopped working on 27 June and I was billed and paid for the entire month of July.
I am done asking and begging and pleading with you. I have spent more time and money trying to get this sorted out and my time will now be compensated by Cell C and thus I will not paying your bill. You have had more than enough time to get this sorted out amicably but chose to ignore, sweep under the carpet and move on to de***** other customers by wearing them down to eventually pay you for your own wrong doings.
It has not been pleasure dealing with Cell C and I will definitely not recommend you to anybody.
I received a call from a member of your social media team on Thursday already where I explained once again that my clawback was calculated for 22 of 24 months where I already had the contract in November 2019.
They promised to look into this AGAIN and AGAIN no one has gotten back to me. My cancellation was sent through on 18 June 2020 - 2 and a half months later, and not a single person has bothered to fix this.
I have also stated on numerous emails and different agents that contacted me to sort this out that the internet stopped working on 27 June and I was billed and paid for the entire month of July.
I am done asking and begging and pleading with you. I have spent more time and money trying to get this sorted out and my time will now be compensated by Cell C and thus I will not paying your bill. You have had more than enough time to get this sorted out amicably but chose to ignore, sweep under the carpet and move on to de***** other customers by wearing them down to eventually pay you for your own wrong doings.
It has not been pleasure dealing with Cell C and I will definitely not recommend you to anybody.
's update31 Aug 2020, 11:09
Reviewer Update
Good day Cell C,
I received a call from a member of your social media team on Thursday already where I explained once again that my clawback was calculated for 22 of 24 months where I already had the contract in November 2019.
They promised to look into this AGAIN and AGAIN no one has gotten back to me. My cancellation was sent through on 18 June 2020 - 2 and a half months later, and not a single person has bothered to fix this.
I have also stated on numerous emails and different agents that contacted me to sort this out that the internet stopped working on 27 June and I was billed and paid for the entire month of July.
I am done asking and begging and pleading with you. I have spent more time and money trying to get this sorted out and my time will now be compensated by Cell C and thus I will not paying your bill. You have had more than enough time to get this sorted out amicably but chose to ignore, sweep under the carpet and move on to de***** other customers by wearing them down to eventually pay you for your own wrong doings.
It has not been pleasure dealing with Cell C and I will definitely not recommend you to anybody.
I received a call from a member of your social media team on Thursday already where I explained once again that my clawback was calculated for 22 of 24 months where I already had the contract in November 2019.
They promised to look into this AGAIN and AGAIN no one has gotten back to me. My cancellation was sent through on 18 June 2020 - 2 and a half months later, and not a single person has bothered to fix this.
I have also stated on numerous emails and different agents that contacted me to sort this out that the internet stopped working on 27 June and I was billed and paid for the entire month of July.
I am done asking and begging and pleading with you. I have spent more time and money trying to get this sorted out and my time will now be compensated by Cell C and thus I will not paying your bill. You have had more than enough time to get this sorted out amicably but chose to ignore, sweep under the carpet and move on to de***** other customers by wearing them down to eventually pay you for your own wrong doings.
It has not been pleasure dealing with Cell C and I will definitely not recommend you to anybody.
Cell C's replyOfficial
31 Aug 2020, 11:15Hi Bonite
We are following up on your query and will get back to you.
^MM
We are following up on your query and will get back to you.
^MM
Cell C's reply31 Aug 2020, 11:15
Official
Hi Bonite
We are following up on your query and will get back to you.
^MM
We are following up on your query and will get back to you.
^MM
's updateReviewer Update
31 Aug 2020, 11:18Hi Cell C,
I do accept the above. you had 2 and a half months. This case is now closed.
I do accept the above. you had 2 and a half months. This case is now closed.
's update31 Aug 2020, 11:18
Reviewer Update
Hi Cell C,
I do accept the above. you had 2 and a half months. This case is now closed.
I do accept the above. you had 2 and a half months. This case is now closed.