SP
Sandra P
1 reviews | Active since Mar 2026
24 Mar 2026, 12:40
Still Frustrated: General email message received after I've submitted a review on Hello Peter
This was Cell C's response to my Hello Peter on 11 March 2026:
Dear Valued Customer
Thank you for contacting Cell C. This is an automated response. Please do not reply to this email.
We have received your email and one of our consultants will contact you within 24-48 hours. Should you wish to follow up on an existing query, please email *** or call 135 (free from your Cell C phone) or 084 135 (standard call rates apply).
For manual payment confirmation, please email your proof of payment to ***.
For information on Wi-Fi Calling, please visit www.cellc.co.za/wi-ficalling
For information on C-Fibre, please visit www.cellc.co.za/cellc/c-fibre
If your query is *****-related, please call ***.
You can also perform the below self-service functions on our digital platforms (Mobile App and Portal):
View your usage and balance Manage your bill limit Pay your account using a credit card View and manage your WASP services View your contract upgrade date Link and manage all your Cell C numbers from within one App Request your previous months invoices, change your invoice date and update your bill's email address Buy airtime, SMS and data bundles with your credit card for your Cell C friends and family on prepaid or Top Up Additional VAS and bundles in your account and deactivate recurring VAS Activate and deactivate your Wi-Fi Calling for your convenience Log a service call Thank you for your continued support.
Kind regards
Cell C Customer Service
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Replies (4)0
Replies (4)SP
I previously spoke to Jabulani, a manager in the Cancellations Department, who undertook to investigate my case and provide feedback as soon as possible. It has now been two weeks without any response. On 23 March 2026 at 13:36, I contacted Jabulani (Jabu) again. I was informed that she was in a meeting, and a message was left for her to return my call. Despite this, I received no response. I followed up again today(24 March 2026) at 11:16 and was eventually able to speak to Jabu. She once again indicated that she was experiencing system issues and advised that my case had been referred to Finance. She further stated that she would revert to me once her system issues had been resolved. I made it clear that we are approaching the end of the month and that I am concerned about receiving an incorrect invoice, which I do not intend to pay. I was assured that she would attempt to revert to me as soon as possible. This ongoing lack of communication and resolution is unacceptable. Kindly advise how I am expected to receive proper service under these circumstances.
Sandra P's updateReviewer Update
24 Mar 2026, 12:52I previously spoke to Jabulani, a manager in the Cancellations Department, who undertook to investigate my case and provide feedback as soon as possible. It has now been two weeks without any response. On 23 March 2026 at 13:36, I contacted Jabulani (Jabu) again. I was informed that she was in a meeting, and a message was left for her to return my call. Despite this, I received no response. I followed up again today(24 March 2026) at 11:16 and was eventually able to speak to Jabu. She once again indicated that she was experiencing system issues and advised that my case had been referred to Finance. She further stated that she would revert to me once her system issues had been resolved. I made it clear that we are approaching the end of the month and that I am concerned about receiving an incorrect invoice, which I do not intend to pay. I was assured that she would attempt to revert to me as soon as possible. This ongoing lack of communication and resolution is unacceptable. Kindly advise how I am expected to receive proper service under these circumstances.
SP
Sandra P's update24 Mar 2026, 12:52
Reviewer Update
I previously spoke to Jabulani, a manager in the Cancellations Department, who undertook to investigate my case and provide feedback as soon as possible. It has now been two weeks without any response. On 23 March 2026 at 13:36, I contacted Jabulani (Jabu) again. I was informed that she was in a meeting, and a message was left for her to return my call. Despite this, I received no response. I followed up again today(24 March 2026) at 11:16 and was eventually able to speak to Jabu. She once again indicated that she was experiencing system issues and advised that my case had been referred to Finance. She further stated that she would revert to me once her system issues had been resolved. I made it clear that we are approaching the end of the month and that I am concerned about receiving an incorrect invoice, which I do not intend to pay. I was assured that she would attempt to revert to me as soon as possible. This ongoing lack of communication and resolution is unacceptable. Kindly advise how I am expected to receive proper service under these circumstances.
SP
Sandra P's updateReviewer Update
24 Mar 2026, 12:54 Cell C continues to indicate on HelloPeter that they have responded to my complaint privately. However, the so-called responses consist of voicemail messages left on incorrect phone numbers that they have on record. This is both misleading and unacceptable, as no actual communication has been received by me. Kindly ensure that all further correspondence is directed to my current pay-as-you-go number. I expect accurate and effective communication going forward. I also do not have Voicemail setup on my current phone.
SP
Sandra P's update24 Mar 2026, 12:54
Reviewer Update
Cell C continues to indicate on HelloPeter that they have responded to my complaint privately. However, the so-called responses consist of voicemail messages left on incorrect phone numbers that they have on record. This is both misleading and unacceptable, as no actual communication has been received by me. Kindly ensure that all further correspondence is directed to my current pay-as-you-go number. I expect accurate and effective communication going forward. I also do not have Voicemail setup on my current phone.
SP
Sandra P's updateReviewer Update
25 Mar 2026, 15:07 Despite being informed that my account was suspended on 2 March, I am now faced with the likelihood of receiving a full invoice for March on 28 March. This is entirely unacceptable, as I have not made use of any data or calls under this contract during this period. For clarity, I formally requested at the end of January that my contract be cancelled at the end of February, thereby providing the required one month’s notice. It is therefore unreasonable and unjustified to charge me for an additional month. I am at a loss as to what further steps I am expected to take in order to have this matter resolved. The continued lack of proper communication and resolution reflects a clear level of incompetence on the part of Cell C.
SP
Sandra P's update25 Mar 2026, 15:07
Reviewer Update
Despite being informed that my account was suspended on 2 March, I am now faced with the likelihood of receiving a full invoice for March on 28 March. This is entirely unacceptable, as I have not made use of any data or calls under this contract during this period. For clarity, I formally requested at the end of January that my contract be cancelled at the end of February, thereby providing the required one month’s notice. It is therefore unreasonable and unjustified to charge me for an additional month. I am at a loss as to what further steps I am expected to take in order to have this matter resolved. The continued lack of proper communication and resolution reflects a clear level of incompetence on the part of Cell C.
SP
Sandra P's updateReviewer Update
03 Apr 2026, 15:43 I submitted my final communication to Cell C on 25 March 2026, indicating that I would escalate the matter to ICASA and the National Consumer Commission should it not be resolved within five days.
On the morning of 26 March 2026, I received my first feedback call from Cell C regarding my cancellation request. I was contacted by Johnny from the Escalations Department, who confirmed that my cancellation had been finalised and that I would only be liable for the February account, in line with my original request. I requested written confirmation via email for my records. I then waited until the February amount was processed before providing this update.
I can confirm that the correct amount for February was ultimately deducted. While I appreciate that the matter has now been resolved, this outcome followed numerous calls, emails, unnecessary stress, and a significant amount of time spent on my part.
It is also important to note that I had suffered multiple strokes approximately two months prior to dealing with this matter. Having to manage this prolonged and stressful situation significantly increased my stress levels, which is not conducive to my recovery process.
I am relieved that the issue has finally been concluded and trust that I will not have to experience a similar situation again.
On the morning of 26 March 2026, I received my first feedback call from Cell C regarding my cancellation request. I was contacted by Johnny from the Escalations Department, who confirmed that my cancellation had been finalised and that I would only be liable for the February account, in line with my original request. I requested written confirmation via email for my records. I then waited until the February amount was processed before providing this update.
I can confirm that the correct amount for February was ultimately deducted. While I appreciate that the matter has now been resolved, this outcome followed numerous calls, emails, unnecessary stress, and a significant amount of time spent on my part.
It is also important to note that I had suffered multiple strokes approximately two months prior to dealing with this matter. Having to manage this prolonged and stressful situation significantly increased my stress levels, which is not conducive to my recovery process.
I am relieved that the issue has finally been concluded and trust that I will not have to experience a similar situation again.
SP
Sandra P's update03 Apr 2026, 15:43
Reviewer Update
I submitted my final communication to Cell C on 25 March 2026, indicating that I would escalate the matter to ICASA and the National Consumer Commission should it not be resolved within five days.
On the morning of 26 March 2026, I received my first feedback call from Cell C regarding my cancellation request. I was contacted by Johnny from the Escalations Department, who confirmed that my cancellation had been finalised and that I would only be liable for the February account, in line with my original request. I requested written confirmation via email for my records. I then waited until the February amount was processed before providing this update.
I can confirm that the correct amount for February was ultimately deducted. While I appreciate that the matter has now been resolved, this outcome followed numerous calls, emails, unnecessary stress, and a significant amount of time spent on my part.
It is also important to note that I had suffered multiple strokes approximately two months prior to dealing with this matter. Having to manage this prolonged and stressful situation significantly increased my stress levels, which is not conducive to my recovery process.
I am relieved that the issue has finally been concluded and trust that I will not have to experience a similar situation again.
On the morning of 26 March 2026, I received my first feedback call from Cell C regarding my cancellation request. I was contacted by Johnny from the Escalations Department, who confirmed that my cancellation had been finalised and that I would only be liable for the February account, in line with my original request. I requested written confirmation via email for my records. I then waited until the February amount was processed before providing this update.
I can confirm that the correct amount for February was ultimately deducted. While I appreciate that the matter has now been resolved, this outcome followed numerous calls, emails, unnecessary stress, and a significant amount of time spent on my part.
It is also important to note that I had suffered multiple strokes approximately two months prior to dealing with this matter. Having to manage this prolonged and stressful situation significantly increased my stress levels, which is not conducive to my recovery process.
I am relieved that the issue has finally been concluded and trust that I will not have to experience a similar situation again.