SM
Silindelo M
1 reviews | Active since Apr 2025
25 Apr 2025, 18:32
Still flagged
I'm a very disappointed on the service provided by cell c. They have flagged me while I have settled the account. Now there are saying I need to wait 3 months to remove the flag. And the consultant fail to provide accurate information as to why it's 3 months and when is that 3 months starting and ending. These consultants seem clueless when asking information. They even fail to send proof of the account updated.
I am very disappointed because they fail to even respond to my emails.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
25 Apr 2025, 18:41Dear Silindelo Msimangi
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced, and we truly regret that your recent interactions with our team have left you feeling disappointed.
We understand the seriousness of being flagged after settling your account and the confusion caused regarding the 3-month waiting period for flag removal. You are absolutely entitled to clear, accurate information and timely responses — and we apologize that this was not your experience.
We note that your account was written off due to bad debt and subsequently handed over to a third-party collection agency. Kindly provide confirmation of the payment, including the date of settlement and the name of the entity to whom the payment was made in order for us to look into the matter and assist.
Regards
Cell C | DA
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced, and we truly regret that your recent interactions with our team have left you feeling disappointed.
We understand the seriousness of being flagged after settling your account and the confusion caused regarding the 3-month waiting period for flag removal. You are absolutely entitled to clear, accurate information and timely responses — and we apologize that this was not your experience.
We note that your account was written off due to bad debt and subsequently handed over to a third-party collection agency. Kindly provide confirmation of the payment, including the date of settlement and the name of the entity to whom the payment was made in order for us to look into the matter and assist.
Regards
Cell C | DA
Best regards,
Cell C's reply25 Apr 2025, 18:41
Official
Dear Silindelo Msimangi
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced, and we truly regret that your recent interactions with our team have left you feeling disappointed.
We understand the seriousness of being flagged after settling your account and the confusion caused regarding the 3-month waiting period for flag removal. You are absolutely entitled to clear, accurate information and timely responses — and we apologize that this was not your experience.
We note that your account was written off due to bad debt and subsequently handed over to a third-party collection agency. Kindly provide confirmation of the payment, including the date of settlement and the name of the entity to whom the payment was made in order for us to look into the matter and assist.
Regards
Cell C | DA
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced, and we truly regret that your recent interactions with our team have left you feeling disappointed.
We understand the seriousness of being flagged after settling your account and the confusion caused regarding the 3-month waiting period for flag removal. You are absolutely entitled to clear, accurate information and timely responses — and we apologize that this was not your experience.
We note that your account was written off due to bad debt and subsequently handed over to a third-party collection agency. Kindly provide confirmation of the payment, including the date of settlement and the name of the entity to whom the payment was made in order for us to look into the matter and assist.
Regards
Cell C | DA
Best regards,
SM
Silindelo M's updateReviewer Update
29 Apr 2025, 11:18Hi Can I have the email that I can use to send the required documents.
SM
Silindelo M's update29 Apr 2025, 11:18
Reviewer Update
Hi Can I have the email that I can use to send the required documents.
Cell C's replyOfficial
29 Apr 2025, 11:38Dear Silindelo Msimangi,
Please send to ***
Cell C | RM
Please send to ***
Cell C | RM
Best regards,
Cell C's reply29 Apr 2025, 11:38
Official
Dear Silindelo Msimangi,
Please send to ***
Cell C | RM
Please send to ***
Cell C | RM
Best regards,
SM
Silindelo M's updateReviewer Update
29 Apr 2025, 14:35I have send the documents requested on the above email.
SM
Silindelo M's update29 Apr 2025, 14:35
Reviewer Update
I have send the documents requested on the above email.
Cell C's replyOfficial
29 Apr 2025, 15:02Thank you. We have received your email and escalated the issue to our team. One of our consultants will contact you within 24 to 48 working hours to provide assistance.
Regards,
Cell C | RM
Regards,
Cell C | RM
Best regards,
Cell C's reply29 Apr 2025, 15:02
Official
Thank you. We have received your email and escalated the issue to our team. One of our consultants will contact you within 24 to 48 working hours to provide assistance.
Regards,
Cell C | RM
Regards,
Cell C | RM
Best regards,