JL
Jake L

1 reviews | Active since Aug 2014

01 Feb 2017, 14:09

Still deducting money after i cancelled..

<p>I cancelled the contract in december already. they promised to stop the billing on 16 Jan 2017 .. but they are still deducting money in February????? same full amount of contract... i've done my 2year sentence NOW LET ME GO!!!! forget about my details.. !! worst 2 years experience of my life! always bad reception. calls has 90% chance of being dropped.. bad voice line.. can never use the data.. what a waste of time.. </p>

0
Replies (3)
Cell C
Cell C's reply01 Feb 2017, 14:12
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

JL
Jake L's update01 Feb 2017, 16:40
Reviewer Update

Spoke to Sikhumbuzo. He was very helpfull. Turns out this was my last bill and i've already been converted to prepaid. I also kept my "left over" benefits.. thus was able to phone and sms..

Lets see come end Feb..

Thank you for the reply, appreciate it.

Cell C
Cell C's reply02 Feb 2017, 07:28
Official

You're welcome.

Have a lovely day further.

Regards

Cell C | PN