Still debiting cancelled services after 9 months, no one will take ownership or assist

I cancelled a subscription for GetMore in September 2019. Despite several attempts to speak to anybody that can assist me, and multiple confirmations of cancellation, I am still being debitted every month.

No one gives an email for confirmation because they dont have authority for a simple mail, nor will they allow a supervisor/manager to speak to a customer.

I want my money back and I want to also cancel my data package.

Atrocious service, pathetic processes, *********** staff.