Still Can;t their own mess sorted out
This is my 3rd review on Cell C and if I could give a lower rating I would.
After weeks of struggling to get a correct clawback figure on my account and weeks begging, pleading and doing my utmost to get this sorted out and even after Cell C admitted that they messed up with when my contract was initiated and assured that it would be fixed, I received a bill with the original incorrect amount.
This is unacceptable! Cell C, i do not want to speak to yet another agent. I want this sorted by the end of business today or Cell C will credit the full amount and leave me in peace. I have wasted countless hours, sent numerous emails, spent hours on the phone trying to get your stuff up sorted out and if I have to quantify my time, my bill would far out weight the amount charged.
Do not call me, you can email the CORRECT amount by 17:00 today. Should I not receive this by then and Cell C attempts to take the money via a debit order, I will reverse the debit order.
On behalf of Cell C, we want to extend our sincerest apologies for the negative customer experience received.
We always want to improve our customer service, and feedback is essential to that process.
We will look into your query and revert with feedback.
^YM
On behalf of Cell C, we want to extend our sincerest apologies for the negative customer experience received.
We always want to improve our customer service, and feedback is essential to that process.
We will look into your query and revert with feedback.
^YM
Once again, no feedback.
Cell C had until 17:00 on 7 August 2020 to send through the corrections as per the numerous conversations had with them. The cancellation was sent through on 18 June 2020 meaning Cell C had more than enough time to sort this out.
I now trust that this matter is closed and I am awaiting the credit note for the amount of R3765.15.
Cell C has wasted enough of my time and energy to sort their own mess out.
Once again, no feedback.
Cell C had until 17:00 on 7 August 2020 to send through the corrections as per the numerous conversations had with them. The cancellation was sent through on 18 June 2020 meaning Cell C had more than enough time to sort this out.
I now trust that this matter is closed and I am awaiting the credit note for the amount of R3765.15.
Cell C has wasted enough of my time and energy to sort their own mess out.
It has no been 5 days and no feedback.
When am I receiving my credit note? I am not restarting this process. I am not waiting for someone to look into this. Contact your accounts department and get the full amount credited.
I have given you enough time.
It has no been 5 days and no feedback.
When am I receiving my credit note? I am not restarting this process. I am not waiting for someone to look into this. Contact your accounts department and get the full amount credited.
I have given you enough time.