Still cannot get my contract

Here are some of the messages with cell c and Icasa last year. 

Please look at my account. My case numbers are ***, 

---------- Forwarded message ---------
From: Theresa Fawcett <***>
Date: Mon, 07 Mar 2022 at 10:30
Subject: Cell c account still not sorted
To: Cell C Store - Illanga Mall Nelspruit <***>, Nditsheni Hangwani <***>, Percy Fulane <***>, <***>

Hi Percy and IcasaI popped into Cell C today to try get a contract and still my account has not been sorted so I can do that. This is now 7 months at least since I have been dealing with you and in these seven months you still have  not managed to get my account corrected! I really do not understand what is so difficult. I would appreciate a call from you Percy to advise me as to why my account is still not correct and when you plan on fixing it.Thank you.Theresa FawcettIcasa as you can see by my continuous emails cc to you this problem is still not resolved as Percy informed you and said I was happy.


---------- Forwarded message ---------
From: Consumer Protection <***>
Date: Wed, 15 Dec 2021 at 11:42
Subject: RE: Follow up ICASA:***
To: Theresa Fawcett <***>


Good dayTo lodge a complaint with our Office, we kindly request you to complete a complaint form attached herein and forward same to ***You may attach any other supporting documents.Thank youKind regards------------------- Original Message -------------------
From: Theresa Fawcett
Received: 2021-12-15 06:34 AM
To: Consumer Protection; Consumer Protection; <Consumer Complaints>; ***; Armand Matthee; creditqueries; Percy Fulane -Cell C
Subject: Follow up

Good morning Percy I hope you are well. I am just following up on my letter from the credit Bearo as it’s past 15 days. You said you would send it to me. I also need to hear back from you regarding this contract you have put me on, why I have to pay since I have already paid, what method of payment are you using? I understand you don’t want to phone or talk to me but it is your job in customer liaison so I really would appreciate that phone call or even WhatsApp call if it’s too difficult for you to phone Internstional.Thank youTheresa ***

I have sent you private message of some of the communication with cel c and Icasa I don’t believe you need more! Just allow me to have a contract

Hi, thank you. My phone was not working as I needed a new phone to be able to use my phone.
I met with Bheki at Ilanga Mall and he was incredibly patient and helpful and after two hours he managed to sort my account out. I do recommend that anyone who needs assistance in Nelspruit deals with Bheki and not the manager as Bheki has much more patience and is willing to go the extra mile.