1 reviews | Active since Sept 2016

11 Oct 2016, 07:40

Still can't get my problem resolved.

<p>This is the second time I am logigng this same call and more improtantly there seems to be a trend in Cell C's support.</p> <p> </p> <p>When you log a Hello Peter complaint, there is a flurry of activity with promises of assistance and assurances of resolutions. It has now been two and a half weeks, and I have sent 5 additional emails, made three phone calls to my business sales rep and left a message for a supervisor to contact me.</p> <p> </p> <p>To date, I have nothing but "We will look into it!". During this time however I am still being billed incorrectly for my contracts and over paying on calls!</p>

0
Replies (3)
Cell C
Cell C's reply11 Oct 2016, 07:49
Official

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply11 Oct 2016, 10:23
Official

Please be advised that Theodorah has escalated this matter to our Business team for further assistance.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply12 Oct 2016, 10:37
Official

As per feedback, this matter has been sorted.

Regards

Cell C | PN

Best regards,