AV
Alicia V

1 reviews | Active since Jul 2011

03 Dec 2015, 10:06

Still billed for cancelled contract!!! WORST Co.

Yet another complaint for the same thing.... and as usual, they are ignoring my emails!<br> <br> My data contract was to be cancelled at end October (which I told them to do in Sep, but they didn't, and again in November they said it's done, but it's not).<br> <br> How hard can it be to follow instructions - they are so quick to sign you up for contracts, but then they ALWAYS give the worst after service. I'm now looking to legal action against the, because what else can I do to get them to stop billing me!!!!!<br> <br> I have AGAIN been debited for the 084***2461 number on Tuesday - it was not cancelled as at end October as promised, I have not used this number for data since my last complaint either. <br> <br> I told them to make sure I am refunded for this number within 48 hours, but still nothing!<br> <br> CANCEL MY DATA CONTRACT AND STOP BILLING ME *******LY <br> <br> I don't want phone calls with excuses - just fix it and do as you're supposed to.

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Replies (1)
Cell C
Cell C's reply03 Dec 2015, 10:15
Official
Hello avalentine,

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN