MH
Moira H

1 reviews | Active since Mar 2012

18 Sept 2015, 15:17

Still billed after cancellation

I called Cell C to enquire why i am now being billed 2 months after cancelling and porting my number to Telkom, this is after receiving a statement from Cell C. Their operator Ellen informed me that I should phone telkom to find out why I am being billed - not sure if Telkom are going to know why Cell C are billing me!!!!!! <br> No help from Ellen on reference number ***. Cell C called me about 4 times after cancelling so they knew I no longer required their service but yet they still bill me. Would apprecciate some assistance because I am going to reject your debit order and if there are any charges I will be claiming them from Cell C. Suggest some training for your operators so they can assist clients even if they have cancelled.

0
Replies (1)
Cell C
Cell C's reply18 Sept 2015, 15:33
Official
Hello moirahodgson,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN