NS
Nthabiseng S

1 reviews | Active since May 2016

11 Sept 2017, 14:38

Still billed after 4 months of cancellation!

In the beginning of April 2017 I requested my Getmore subscription to be cancelled in which case I was informed that I have to wait for 30 days and then I will be called back for the cancellation (ridiculous! but I waited) I was called back mid May (after more than 30 days) and was informed my Getmore subscription has been successfully cancelled. May and June I was billed for the Getmore subscription, which I understood as the subscription was only cancelled mid May. Now July, August and September I am still billed! What am I supposed to do to actually get this subscription off??? I have called numerous times and all the time I am told they are escalating the query to the supervisor, since I am enough of the same old saying today I requested to speak to that so called supervisor since he doesn't seem to be doing his job and I was told he is on lunch... Soo with such a huge telecommunications company, you all are relying on one supervisor to actually help the millions of customers!!! That's just outrageous! I want this Getmore subscription cancelled immediately and I would like the refund for all those months that I was not supposed to be billed. Why is it that when you selling people staff you are the nicest people ever and yet when it comes to such that you have to cancel a subscription you don't care??

0
Replies (4)
Cell C
Cell C's reply11 Sept 2017, 15:01
Official

Good morning Nthabiseng

We will ensure that this matter is sorted. Do expect communication from one of our team members.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply18 Sept 2017, 09:00
Official

Theodorah has been in contact with you to assist with this matter. She advised that she will do a follow-up with Get-more and revert with feedback.

Regards

Cell C | PN

NS
Nthabiseng S's update18 Sept 2017, 09:19
Reviewer Update
I got called by a consultant who once again said "She will email the supervisor", told her that's exactly my problem everyone I called told me about a supervisor who just never got back to me and she says "Yes but I am emailing the supervisor" - I have no idea how that is supposed to make a difference! Anyway, I get 2 messages on the 14th of September, first says Getmore could not be deactivated on my account and I should call Customer Care, immediately after that the second message comes in and says Get-it has been successfully deactivated. Since then I haven't received any call from the consultant or the so called "Supervisor" so I have no idea what is happening and no one dares mention to me about the months that I was billed and how or when I can expect my refund. Once again, terrible service by your consultant and "supervisor" if he/she even exists!
Cell C
Cell C's reply18 Sept 2017, 14:50
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN