Still being overcharged despite 3 investigations

On 29th April 2015 we opened our third complaint reference with Cell C #*** as a direct result of a desperate Hello Peter complaint. Previous complaints #*** and #*** had all come back with the same conclusion which is that Cell C made an error when processing our upgrades in September 2014. Instead of being charge R469.00 per month as promised for two separate phone lines, we are being charged R589.00 per month for each line. Cell C admitted it was their mistake and went to great lengths to explain how we would be refunded. We have heard nothing further from them since 4th May 2015 when they promised the refund would be processed by mid-May at the latest. We continue to be overcharged every month and no refund has been issued as promised. No response is received to any of the emails we send through and it is very, very frustrating that after 10 months, despite our patience, that we are still sitting in the same position. <br> <br>