MP
Morne P

1 reviews | Active since Jul 2011

18 Aug 2015, 14:54

Still being billed for internet after buying data

I have again been billed for Smart Internet Data (R190) after buying a 300MB data bundle<br> I want my money back (R371.71 + R348.84 + R190.22+VAT ) NOW and and my account terminated so I can move over to Vodacom!!!!<br> Below is my original report which is still not resolved and in fact made worst.<br> ======<br> While waiting for telkom to install my line I decided to buy 1GB for June and 10GB for July in order to watch videos on my TV via my phone's WiFi tethering since I don't have SABC or DSTV or anything else.<br> <br> To my amazement, I was billed for internet usage even after not using my entire data bundles.<br> <br> I was told by Cell C customer service that the data bundles are \only for browsing":<br> <br> 1. Youtube(or any other URL) is a website and thus one should be able to \""browse\"" it and use its services regardless of its content.<br> 2. Who in their right mind sells a 10GB!!! data bundle intended just for html and not video???<br> <br> I would like my money back for the data that was charged ASAP or else I will be leaving Cell C.<br> <br> Hence"

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Replies (1)
Cell C
Cell C's reply18 Aug 2015, 15:00
Official
Hello mornep272,

Thank you for posting to us.

A follow up request has been sent and feedback will be provided. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN