CB
Christopher B

1 reviews | Active since Jun 2013

06 Sept 2017, 22:26

Still being billed after cancellation

What a disaster. On 31 may 2017 i called yo cancel my service with getmore247. I was informed that a mandatory month (30day) notice is needed. I accepted this. My billing cycle starts on 1st of the month. I was content with this and received my June 2017 statement and was billed. This is fine. When i received my July (1=31 July) statment i saw that i was once again billed R59 for a service that was cancelled 31 May with effect as of 30 June 2017. I called both cell c and getmore247 and dealt with people having no knowledge of the priduct from Getmore247. Cell c was adament i must be refunded but that getmore needs to submit a cancellation request to cell c and getmore needs to refund me. I then received a call from Getmore stating that that i will be refunded for July and that my service had been cancelled. When i recieved my August statement surpise surprise i was again billed for a servixe i cancelled in May and there was no sign of any refund. I call getmore and was informed that my cancellation wad never processed and that a refund was never requested. I was told that it will be resolved in 10 days ans shohld call back. I did as requested and was told its has been escalated. Well today i received a statemeny and once again no refund. As of today Cell and Getmore247 owe me R177. I am at the pont of taking this further and sekking legal action. I am so fed up as in principle they are "*****ing" from me. I am going to the medja next. Cell C and Getmore send me from pil**** yo post and no one takes responsibility

0
Replies (4)
Cell C
Cell C's reply07 Sept 2017, 07:14
Official

Good morning Christopher

You have come through to the correct platform for assistance and a resolution will be provided.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply07 Sept 2017, 12:13
Official

As per communication, you have been advised on a way forward regarding this matter.

Regards

Cell C | PN

CB
Christopher B's update07 Sept 2017, 17:34
Reviewer Update
I was told by a consultant that i was to receive and email no later thsn 15h30 today. I have however not received this
Cell C
Cell C's reply08 Sept 2017, 12:32
Official

Sincere apologies for the poor service.

A follow-up request has been sent and feedback will be provided.

Regards

Cell C | PN