KB
KENNETH B
1 reviews | Active since Mar 2009
12 Feb 2026, 09:24
STILL AWAITING UPDATE
I am still waiting for an update on my cell phone. I have only had this phone for 14 months and was not expecting to be experiencing problems so soon. Note that I use this phone for work related matters and personal matters. Now I cannot function without a phone.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
12 Feb 2026, 09:46Dear Kenneth,
Thank you for reaching out to Cell C.
We sincerely apologise for the inconvenience you are experiencing. We understand how important your phone is for your daily activities. Please be assured that we are treating this matter with urgency and have escalated it to our support team for further investigation.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the inconvenience you are experiencing. We understand how important your phone is for your daily activities. Please be assured that we are treating this matter with urgency and have escalated it to our support team for further investigation.
Regards,
Cell C | NR
Best regards,
Cell C's reply12 Feb 2026, 09:46
Official
Dear Kenneth,
Thank you for reaching out to Cell C.
We sincerely apologise for the inconvenience you are experiencing. We understand how important your phone is for your daily activities. Please be assured that we are treating this matter with urgency and have escalated it to our support team for further investigation.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the inconvenience you are experiencing. We understand how important your phone is for your daily activities. Please be assured that we are treating this matter with urgency and have escalated it to our support team for further investigation.
Regards,
Cell C | NR
Best regards,
Cell C's replyOfficial
12 Feb 2026, 12:42Dear Kenneth,
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Best regards,
Cell C's reply12 Feb 2026, 12:42
Official
Dear Kenneth,
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Best regards,
KB
KENNETH B's updateReviewer Update
15 Feb 2026, 11:36I confirm that Ntibi called me and I can also confirm that she failed to resolve my query. I know regret having a 3 year contract with Cell C. I now know that i will be having the longest 21 months before the expiry of the existing contract.
KB
KENNETH B's update15 Feb 2026, 11:36
Reviewer Update
I confirm that Ntibi called me and I can also confirm that she failed to resolve my query. I know regret having a 3 year contract with Cell C. I now know that i will be having the longest 21 months before the expiry of the existing contract.
Cell C's replyOfficial
15 Feb 2026, 11:51Dear Kenneth,
The query has not been finalized; the device has been submitted for assessment and is currently undergoing quality control (QC). Further updates will be shared once feedback is received from the Repair Centre.
Regards,
Cell C | PN
The query has not been finalized; the device has been submitted for assessment and is currently undergoing quality control (QC). Further updates will be shared once feedback is received from the Repair Centre.
Regards,
Cell C | PN
Best regards,
Cell C's reply15 Feb 2026, 11:51
Official
Dear Kenneth,
The query has not been finalized; the device has been submitted for assessment and is currently undergoing quality control (QC). Further updates will be shared once feedback is received from the Repair Centre.
Regards,
Cell C | PN
The query has not been finalized; the device has been submitted for assessment and is currently undergoing quality control (QC). Further updates will be shared once feedback is received from the Repair Centre.
Regards,
Cell C | PN
Best regards,
Cell C's replyOfficial
18 Feb 2026, 17:40Dear Kenneth Bali,
Thank you for your patience while we attended to your repair request. Please see the final update below:
• We contacted our Repair Centre to follow up on your device.
• The Repairs Team confirmed that your device was received and assessed.
• The software was updated, the issue was resolved, and the device was returned to the store.
• We reached out to you, and we are pleased to hear that you have collected the device and are happy with the outcome.
If there is anything else we can assist you with, please feel free to let us know.
Case Status: Closed
Kind regards,
Cell C | TM
Thank you for your patience while we attended to your repair request. Please see the final update below:
• We contacted our Repair Centre to follow up on your device.
• The Repairs Team confirmed that your device was received and assessed.
• The software was updated, the issue was resolved, and the device was returned to the store.
• We reached out to you, and we are pleased to hear that you have collected the device and are happy with the outcome.
If there is anything else we can assist you with, please feel free to let us know.
Case Status: Closed
Kind regards,
Cell C | TM
Best regards,
Cell C's reply18 Feb 2026, 17:40
Official
Dear Kenneth Bali,
Thank you for your patience while we attended to your repair request. Please see the final update below:
• We contacted our Repair Centre to follow up on your device.
• The Repairs Team confirmed that your device was received and assessed.
• The software was updated, the issue was resolved, and the device was returned to the store.
• We reached out to you, and we are pleased to hear that you have collected the device and are happy with the outcome.
If there is anything else we can assist you with, please feel free to let us know.
Case Status: Closed
Kind regards,
Cell C | TM
Thank you for your patience while we attended to your repair request. Please see the final update below:
• We contacted our Repair Centre to follow up on your device.
• The Repairs Team confirmed that your device was received and assessed.
• The software was updated, the issue was resolved, and the device was returned to the store.
• We reached out to you, and we are pleased to hear that you have collected the device and are happy with the outcome.
If there is anything else we can assist you with, please feel free to let us know.
Case Status: Closed
Kind regards,
Cell C | TM
Best regards,