STILL AWAITING FEEDBACK AFTER MORE THAN A MONTH

From: Jeremy Stanley (Santam) <br> Sent: 05 January 2016 12:46 PM<br> To: 'Mpho Ndlovu'<br> Subject: RE: *** and ***<br> <br> They checked the contract yesterday already. I is a bunch of excuses after excuses. Pathetic I tell you.<br> They confirmed that it is a 5gig day and 15 gig night time contract but if data is depleted it charges out of bundle cost.<br> It was never explained that it charges out of bundle cost. I took out the contract on the basis that I receive 5gig day time data and 15gig night data.<br> I had a similar contract with MTN for just 2 gig a month, and it was limited to that. I thought MTN service was bad but this.<br> The charges are also incorrect because I did not use my data card last month and yet my monthly bill was more that R1000.<br> My monthly spend as contracted should not be more than R700 a month. R449 on my voice line***) and R200 on my data line.<br> <br> It is really concerning that this is the type of service, if one can call it that, Cell C provides its customers. <br> <br> <br> From: Mpho Ndlovu [Email Removed] <br> Sent: 05 January 2016 09:50 AM<br> To: Jeremy Stanley (Santam)<br> Subject: RE: *** and ***<br> <br> <br>