KR
Ky R
1 reviews | Active since Apr 2023
14 Jan 2025, 19:44
*****sters - go to another cellular company
I cancelled my contract on 30 November 2024. Paid the penalty and the monthly fee. Cell C had the audacity to debit my account again for the monthly fee and blatantly ignore the formal written request for cancellation. I have been complaining since but get the most stupid generic replies. Everything you contact the customer service a new reference is created but no one does anything. WHAT THE HELL ARE PEOPLE GETTING PAID FOR. THIS IS THE MOST DISGUSTING BEHAVIOUR SEEN. I AM GOING TO REPIRT YOU TO THE CONSUMER COMPLAINTS COMMISSION. The CEO should be embarrassed to have his name associated with this so called company and to shoe his face in public.
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Replies (2)
Cell C's replyOfficial
14 Jan 2025, 19:49Dear Ky Retallack,
Thank you for getting in touch.
We sincerely apologize for the inconvenience and frustration you’ve experienced with the cancellation of your contract and the subsequent unauthorized debits. We understand how upsetting this must be, and we take your concerns very seriously.
To assist you further, could you please provide the ID number or Cell C number associated with your account, along with an alternative contact number? We will escalate the matter to our Support Team immediately and ensure it is handled with the urgency it deserves.
Thank you for your patience, and once again, we apologize for the trouble caused. We are committed to resolving this as quickly as possible.
Regards,
Cell C | CW
Thank you for getting in touch.
We sincerely apologize for the inconvenience and frustration you’ve experienced with the cancellation of your contract and the subsequent unauthorized debits. We understand how upsetting this must be, and we take your concerns very seriously.
To assist you further, could you please provide the ID number or Cell C number associated with your account, along with an alternative contact number? We will escalate the matter to our Support Team immediately and ensure it is handled with the urgency it deserves.
Thank you for your patience, and once again, we apologize for the trouble caused. We are committed to resolving this as quickly as possible.
Regards,
Cell C | CW
Cell C's reply14 Jan 2025, 19:49
Official
Dear Ky Retallack,
Thank you for getting in touch.
We sincerely apologize for the inconvenience and frustration you’ve experienced with the cancellation of your contract and the subsequent unauthorized debits. We understand how upsetting this must be, and we take your concerns very seriously.
To assist you further, could you please provide the ID number or Cell C number associated with your account, along with an alternative contact number? We will escalate the matter to our Support Team immediately and ensure it is handled with the urgency it deserves.
Thank you for your patience, and once again, we apologize for the trouble caused. We are committed to resolving this as quickly as possible.
Regards,
Cell C | CW
Thank you for getting in touch.
We sincerely apologize for the inconvenience and frustration you’ve experienced with the cancellation of your contract and the subsequent unauthorized debits. We understand how upsetting this must be, and we take your concerns very seriously.
To assist you further, could you please provide the ID number or Cell C number associated with your account, along with an alternative contact number? We will escalate the matter to our Support Team immediately and ensure it is handled with the urgency it deserves.
Thank you for your patience, and once again, we apologize for the trouble caused. We are committed to resolving this as quickly as possible.
Regards,
Cell C | CW
KR
Ky R's updateReviewer Update
22 Jan 2025, 19:29I finally received a call from a decidedly rude agent, who clearly had not bothered to fami****ise herself with what had actually happened and had the audacity to say I had not followed procedures I had. This whole situation is ********* business practices. How difficult is it to close a damn contract
KR
Ky R's update22 Jan 2025, 19:29
Reviewer Update
I finally received a call from a decidedly rude agent, who clearly had not bothered to fami****ise herself with what had actually happened and had the audacity to say I had not followed procedures I had. This whole situation is ********* business practices. How difficult is it to close a damn contract