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PJ
Philip J

1 reviews | Active since Dec 2018

07 Jan 2019, 16:12

Steer clear of Cell C contracts

My fiance upgraded her cellphone contract in October 2018 to the LTE Home Router 100gb package that was advertised for R539. When the first debit order (November) was deducted Cell C deducted R1400+. After phoning them to rectify this they told her that they will come back to her (which they only did on the 19th of December 2018). When the second debit order for December went off it was again R1300+. When we phoned again we got told that they are working on the problem and that its a fault on their side. And to top everything off they cut the freaken line. So now we're expected to pay R1400+ again (as stated by one of the call centre agents just now) to get services up and running again. Cell C is pathetic.

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Replies (9)
Cell C
Cell C's reply08 Jan 2019, 07:21
Official
Good morning Philip

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
 
We apologize for the inconvenience caused.
 
Regards
Cell C | PN 
PJ
Philip J's update09 Jan 2019, 14:39
Reviewer Update
Your agent phoned only now and the account is still not rectified on your side. According to your agent that phoned the amount due for January will be R1600. This is really pathetic from your side.
PJ
Philip J's update09 Jan 2019, 14:41
Reviewer Update
The contract was taken out for R539, not these ridiculous amounts that you keep on billing us for
Cell C
Cell C's reply09 Jan 2019, 14:58
Official
Hi Philip J 

Thank you for taking our call. We have requested that our Team recalculates the amount and provides proper feedback.

Cell C|MM
PJ
Philip J's update11 Jan 2019, 13:48
Reviewer Update
And we're still waiting. Thank you for nothing Cell C.
PJ
Philip J's update11 Jan 2019, 14:56
Reviewer Update
This is the poorest service I have ever encountered. I really regret taking out this contract. Pathetic is not the right word to describe this whole situation
Cell C
Cell C's reply15 Jan 2019, 11:53
Official
Lungile confirmed that she has contacted you and assisted with this matter.
 
Regards
Cell C | PN 
PJ
Philip J's update17 Jan 2019, 15:41
Reviewer Update
Just for you to deduct R1632.34 again yesterday. And that after your agent said that everything is finally sorted. Cell C. The worst customer service in South Africa
PJ
Philip J's update18 Jan 2019, 09:50
Reviewer Update
Atleast the line is active again. Hopefully the financial side is also fixed and that our debit order for February will indeed be R539, THE AMOUNT THAT THE CONTRACT WAS TAKEN OUT FOR. Thank you